PRIVACY POLICY

Last Updated: June 9, 2026

Welcome to weesims (accessible via weesims.com). Your privacy and data security are paramount to us. This Privacy Policy outlines how Pico Preto Unipessoal Lda ("we", "our", or "us"), a company legally incorporated and registered in Portugal, collects, uses, protects, and processes your personal data when you buy or use our electronic SIM ("eSIM") services, browse our website, or interact with our support team.

By using our website and purchasing data eSIMs, you acknowledge and agree to the collection and use of information in accordance with this policy.

1. Data Controller and Contact Information

For the purposes of the General Data Protection Regulation (GDPR) and applicable data protection laws in Portugal, the data controller is:

  • Legal Company Name: Pico Preto Unipessoal Lda

  • Brand Name: weesims

  • Headquarters Location: Portugal

  • Contact Email: support@weesims.com

2. Information We Collect

We collect several types of data to provide, optimize, and secure our telecommunication resale services. Following the operational reference models of global eSIM networks, this data includes:

A. Personal Identification Data

  • Account and Profile Info: Your full name, email address, and billing address provided when creating an account or making a guest purchase.

  • Third-Party Login Info: If you choose to log in using third-party platforms (such as Google or Apple), we receive standard authentication data permitted by those platforms.

B. Device, Technical, and Network Data

  • Device Identifiers: To provision and configure eSIM profiles remotely, we may collect technical data unique to your device, including device model, operating system, browser type, IP address, and technical markers like the IMEI or device serial number.

  • Network & Cellular Usage Data: Because we resell premium mobile data connectivity via partner networks (including Airalo), we process data related to your connection status, data consumption (e.g., volume of gigabytes used), country of connection, and roaming patterns. This information is critical to ensure the delivery and top-up functionality of your data package.

C. Financial and Transaction Data

  • All payment processing is handled securely by certified third-party payment gateways. We store transaction records, payment amounts, dates, and order history, but we do not store or process your raw credit card numbers or banking credentials on our servers.

D. Compliance and Regulatory Data (eKYC)

  • Depending on the country of travel and the requirements of local underlying telecom infrastructure providers, certain jurisdictions mandate identity verification (eKYC - Electronic Know Your Customer). If legally required by local laws to activate your eSIM, we or our primary distribution partner (Airalo) may collect official identification numbers, passport copies, dates of birth, or relevant geographic data.

3. How and Why We Use Your Personal Data

Under the GDPR, we only process your personal data if we have a valid legal basis. We use your data for the following:

  1. Performance of a Contract: To fulfill your order, issue the digital QR code or activation sequence for your data eSIM, process payments, and calculate cellular usage limits or top-ups.

  2. Legitimate Business Interests: To monitor system performance, prevent technical friction, optimize web infrastructure, prevent fraudulent transactions, and manage our customer care operations.

  3. Legal Compliance: To comply with national and international telecommunication regulations, tax laws, or mandatory law enforcement requests where eKYC or identification checks are required by local networks.

  4. Consent: If you opt-in to receive our marketing communications, we will use your email to share discount programs and regional travel connectivity deals. You can opt out at any moment.

4. How Data is Shared and Transferred

Because weesims is an authorized reseller of global data connectivity profiles sourced from Airalo, data synchronization is necessary to enable international roaming.

Your data may be shared with:

  • Connectivity Partners: We share device identifiers, cellular technical info, and activation tokens with our primary supplier network (Airalo) and regional telecom infrastructure partners to provision your data profile securely.

  • Service Providers: Third-party vendors handling our payment processing, customer support management, email distribution, and data hosting infrastructure.

  • Public Authorities: If strictly required by law enforcement, court order, or national security regulations within the countries of operation.

International Data Transfers

To deliver connectivity outside the European Economic Area (EEA) while you travel, technical and compliance routing variables must be handled globally. When transferring data to jurisdictions outside the EEA, we ensure that standard contractual clauses, structural encryption safeguards, or adequacy decisions are actively maintained to protect your profile.

5. Your Data Protection Rights (GDPR)

As a citizen or resident within the EEA under European jurisdiction, you possess specific statutory privileges regarding your information. You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Request correction of any incomplete or inaccurate data.

  • Erasure ("Right to be Forgotten"): Request that we wipe your personal information from our databases, provided it does not conflict with active contractual duties, tax laws, or mandatory cellular retention laws.

  • Restriction & Objection: Object to processing based on legitimate interest or restrict specific use patterns.

  • Data Portability: Request transfer of your data to another digital platform where technically applicable.

  • Withdraw Consent: Revoke marketing or cookie consent at any time.

To exercise any of these privileges, please file a request directly to our customer operations hub at support@weesims.com.

6. Retention of Data

We retain your personal profiles only as long as necessary to fulfill the operational services you purchased, maintain corporate accounting, settle tax declarations under Portuguese law, or honor active telecommunications compliance criteria. If an account remains completely inactive for an extended period and contains no active eSIM utilities, it will be scrubbed or anonymized in accordance with our standard retention routines.

7. Security of Your Data

We employ enterprise-grade structural and technical mechanisms to protect against data leakage, unauthorized access, or manipulation. We restrict access to our infrastructure through secure authentication protocols, and transmission protocols across weesims.com are safeguarded using industry-standard SSL/TLS encryption mechanisms.

8. Amendments to this Privacy Policy

We reserve the right to modify or adjust this privacy statement dynamically as our underlying platform capabilities expand or as international telecom statutes shift. Any updates will be pushed to this webpage with a revised "Last Updated" timestamp. We encourage you to review this notice periodically to stay informed about how we safeguard your travel data.